aa4 - greyhound no-go

aa4 greyhound no-go

This sequence of events happened when I tried to purchase a greyhound bus ticket online.
(ph0t0bucket image album 2009u-bus-grey)

2009u-bus-grey

If you go on greyhound.ca you have an option (see screenpic1) of buying the ticket on-line (see screenpic2)(see screenpic3). . It states you will save some money this way.
After 4 or 5 attempts, the site rejects my purchase, but it does not give a reason on why the purchase was rejected (see screenshot4).

I phone the customer service operator at this number:
1-800-661-8747. The polite operator says nothing can be done from their side. If I buy a ticket over the phone it will be a full-price ticket. No information was provided on why the purchase was rejected. It was suggested I phone another CSR about my online purchase attempt.
I called the second CSR. This operator is also curt. To purchase a full-price ticket on the phone requires an additional service charge. The suggested plan is to try online again and to be careful to enter all the credit card details correctly. This implies that I had entered the information in the fields incorrectly.

Back online, I tried it again, but with similar rejection results. The same message "We are sorry, but we could not complete your online purchase ... you may instead purchase tickets at any Greyhound ticket location..."
This is what I did next. Without changing any information on the screen credit-card form, I click the back button on the web browser and change the purchase detail to a regular ticket, that is, with no online discount selected. When I submit it this time, the purchase was accepted. The credit-card form was ok. I was given a confirmation number of the purchase (see screenshot5 -this one is now hosted by blogger/google -april2018) .

  
From my standpoint, the customer's, I seem to have been given a misleading price. Buying online did not give me a ticket at the discount online price. The website provided no reason for this. After speaking to 2 customer service operators, no reason was given. I am not angry at the CSRs. They are competent and adequately polite for their call-centre position. I am upset over the whole Greyhound operation for this type of event/policy/procedure which leaves one frustrated. If you aren't going to honor a discount, tell the customer why, or remove the discounted price from your website!


(april-2018 - this resized image used to be hijacked screenshot5 above, on photobucket, but it appears photobucket does not appreciate 3rd-party-hosting on blogger??; if you log on to photobucket site there are now voluminous amount of pop up advertisements.)